Client: Confidential Client

Project: Call Center Intellectual Property Evaluation

Description: Reviewed 44 ACD and Call Center patents and developed a claims matrix relative to competitors' products.

Client: Confidential Client

Project: Call Center Intellectual Property Relevance Analysis

Description: Evaluated the call center patents of a major equipment vendor to determine their relevance to other technologies. This evaluation demonstrated the patents had relevance in telecommunications that was far beyond call centers. The vendor then pursued enforcing the patents in these new areas.

Client: LOCATUM

Project: LOCATUM COO

Description: Chief Operating Officer of LOCATUM, a start up company that puts critical first response information online for ready access by safety services. Prepared the business plan and technical specifications of the system, oversaw its implementation, and oversaw the daily operations of the business. LOCATUM used networking and web technology to put building floor plans and other critical emergency information online for ready availability by emergency services.

Client: Confidential Client

Project: Call Center Product Development

Description: Provided an assessment of future call center applications and performance requirements to the executive management of a start up call center developer.