Description: Evaluated three patents for alleged infringement. Prepared documentation regarding the definition of terms. Testified at a Markman Hearing in Federal Court. Is preparing pre-trial report for the court.
Description: Developed the specifications for the network management system for the GTE 4600E, This system enabled real time monitoring and control of the switches and associated transmission equipment.
Description: Developed the specifications for the GTD 4600E PBX/Tandem voice-data switch, including the interface specifications to the associated network management system.
Description: Was a member of the GTE corporate oversight committee for the development of the GTD 5 central office switch.
Description: Redesigned the ACD at a Warner Amex (now Time Warner) MSO, reducing the call waiting time from minutes to seconds so the company could respond promptly to customer requests.
Description: Moved the voice, call center, and data telecommunications facilities for Staples to their new corporate headquarters.
Description: Directed the needs analysis for an ACD/voice processing system for a major Federal Government agency, prepared the technical foundation for the procurement, and assisted in the evaluation of the proposals. This was the largest ACD procurement of the 1990?s. The proposal analysis included the technical foundation for rejecting a major protest by a bidder.
Description: Engineered and implemented a PBX/ACD/voice processing system for Staples headquarters.
Description: Prepared the technical foundation so Employers Health Insurance could challenge the substandard performance of a recently purchased PBX/ACD. The analysis included determining key call center performance parameters and demonstrating these to be far below industry standards for this type of equipment.
Description: Developed the voice-data-image strategic communications plan for the Department of the Treasury. This included a comprehensive technology review, a searchable baseline database of Treasury's facilities, recommendations of services to be used, hardware architectures, and approaches to managing the systems. This was the baseline for the upgrade of all Treasury networking facilities.