Description: Developed and implemented an audiotex/IVR (800-23-LOGAN) system for Massport at Logan Airport.
Description: Developed a business plan for Massport to provide shared tenant and intelligent building voice and data services to its tenants at Logan Airport and the State Transportation Building.
Description: Consultant to GTE for the development of its consultant relations program.
Description: Developed the voice-data-image strategic communications plan for the Department of the Treasury. This included a comprehensive technology review, a searchable baseline database of Treasury's facilities, recommendations of services to be used, hardware architectures, and approaches to managing the systems. This was the baseline for the upgrade of all Treasury networking facilities.
Description: Directed the preparation of an RFP for the procurement of a 500+ location, 5,000+ node multistate enterprise network including terminal equipment and desktop systems for Fletch Allen Health Care, FAHC. Services supported included a full range of teleconferencing and telemedicine. Transport technologies included SONET, ATM, frame relay, and ISDN.
Description: Directed the procurement of an integrated network of PBX telephone systems for WinStar, a start up CLEC for 50 sales offices. The solution included one number follow-me service for all staff. Developed an analysis that showed this to be less costly in hard dollars than traditional PBX and voice mail based approaches while providing superior customer service.
Description: Reviewed the telecommunications plan of Bridgewater Savings Bank and recommended the enhanced use of voice processing systems to provide better customer service for automated attendant and voice mail.
Description: Reviewed 44 ACD and Call Center patents and developed a claims matrix relative to competitors' products.
Description: Evaluated the call center patents of a major equipment vendor to determine their relevance to other technologies. This evaluation demonstrated the patents had relevance in telecommunications that is far beyond call centers. The vendor is now pursuing enforcing these patents in these new areas.
Description: Prepared a telecommunications strategic plan and procured a telephone system for a metropolitan area water district.