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Ronald O. Brown Consulting

Technology & Enterprise Network Management Consultant

Ronald O. Brown Consulting

Phone: 781-665-6269 (m)

Email: ron@ronaldobrownconsulting.com

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Client Archives: Warner Amex Cable

Client: Warner Amex Cable

Project: MSO ACD Engineering

Description: Redesigned the ACD at a Warner Amex (now Time Warner) MSO, reducing the call waiting time from minutes to seconds so the company could respond promptly to customer requests.

Keywords: ACD, Automatic Call Distributor:ACD, Cable Television:CATV, Call Center, CATV, Contact Center, Teletraffic Engineering, UCD, Uniform Call Distributor:UCD

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