Project: Call Center Intellectual Property Evaluation
Description: Reviewed 44 ACD and Call Center patents and developed a claims matrix relative to competitors' products.
Client: Confidential Client
Project: Call Center Intellectual Property Relevance Analysis
Description: Evaluated the call center patents of a major equipment vendor to determine their relevance to other technologies. This evaluation demonstrated the patents had relevance in telecommunications that was far beyond call centers. The vendor then pursued enforcing the patents in these new areas.
Client: LOCATUM
Project: LOCATUM COO
Description: Chief Operating Officer of LOCATUM, a start up company that puts critical first response information online for ready access by safety services. Prepared the business plan and technical specifications of the system, oversaw its implementation, and oversaw the daily operations of the business. LOCATUM used networking and web technology to put building floor plans and other critical emergency information online for ready availability by emergency services.
Description: Determined and evaluated the functional capabilities of the network management systems of the five major IXCs. This resulted in a major revision of ATT's network management capabilities.
Client: Confidential Client
Project: Call Center Product Development
Description: Provided an assessment of future call center applications and performance requirements to the executive management of a start up call center developer.
Client: TAEUS
Project: Network Security Patent Review
Description: Performed a Level 1 review of two intelligent network security device patents where the device looks for code patterns of behavior assigning a value to the perceived attempted breaches.
Client: Portland (ME) Water District
Project: Regional Water District Networking Strategic Plan & Procurement
Description: Prepared a networking strategic plan and procured a telephone system for a metropolitan area water district.
Client: PRG
Project: Automatic Natural Language Translation System Development
Description: Developed the physical and functional specifications for a real time automatic natural language translation system. Filed a US Patent application.