Description: Redesigned the ACD at a Warner Amex (now Time Warner) MSO, reducing the call waiting time from minutes to seconds so the company could respond promptly to customer requests.
Description: Conceived, designed, and implemented WESDIN, the world's first integrated synchronous network, first all digital network, and first CLEC for Westinghouse Communications. The network included circuit, data, and packet switching; cable TV based, fiber, microwave, and satellite transmission; and a network management center; voice messaging; and email; and video links.
Description: Conceived and was technical director for the development of the operations manual for WESDIN, the world's first integrated synchronous digital network and first CLEC. The ops manual provided the practices and procedures by which WESDIN was operated.
Description: Provided management and expert guidance to Burlington (VT) Electric Department as it negotiated with carriers for pole access and evaluated its options to work with the embedded CATV company. Directed the procurement of an agreement to partner another firm to develop a new business to provide competitive telephone, data and Internet, and CATV services (the triple play) within the city. Supported negotiations with prospective vendors. Recommended a vendor and provided technical and management guidance to executive management as the business area developed.
Description: Expert witness for Burlington VT as it intervened with the Vermont Public Service Board to ensure that the city?s CATV provider?s certificate of public good was renewed only if suitable protections for the city were included. Issues addressed included CATV company?s operational performance and requiring open access of the CATV system for Internet service. Testified before the Public Service Board.
Description: Provided executive consulting to the General Manager as he was evaluating telecommunications build out options.
Description: Evaluated pole attachment agreements between Littleton ELD and the imbedded CATV provider. Recommended changes to these agreements to benefit the light department. Provided executive guidance for the renegotiation of a CATV service agreement.
Description: Evaluated business strategies and developed a business plan for Middleboro (MA) Gas and Electric to enter the telecommunications business, selected a telecommunications partner, developed a marketing strategy, supported development of a legal strategies to develop the business, and provided management guidance to the roll out services. Strategies included resale of services, partnering, and overbuilding using FTTN, FTTC, and FTTH.
Description: Evaluated pole attachment agreements between the Middleboro (MA) Gas and Electric department and the imbedded CATV provider. Recommended changes in these agreements to benefit the light department. Provided executive guidance for the renegotiation of a CATV service agreement and coordinated activities with the outside counsel.
Description: Developed a business plan for Continental Cablevision to develop tower rental as a profitable side business area. The business plan included market share, revenue, operating cost, and profit projections.