Client: Staples
Project: Staples Call Center Engineering and Implementation
Description: Engineered and managed the procurement of a new call center for Staples and its direct marketing arm..
Description: Engineered and managed the procurement of a new call center for Staples and its direct marketing arm..
Description: Assessed a long distance services contract and teletraffic patterns for J. H. Harland and identified changes that reduced charges by over 10%.
Description: Procured and implemented a PBX and associated premise distribution system for Concord Academy, a preparatory school with a large campus. Provided guidance for the management of voice and data networking on campus.
Description: Evaluated the interest of telecommunications partners for Chicopee (ELD) and recommended it proceed with developing telecommunications as a business with a partner. Solicited proposals from prospective partners, evaluated the responses and recommended a vendor to the municipal light department. Strategies included resale of services, partnering, and overbuilding using FTTN, FTTC, and FTTH.
Description: Evaluated pole attachment agreements between the Middleboro (MA) Gas and Electric department and the imbedded CATV provider. Recommended changes in these agreements to benefit the light department. Provided executive guidance for the renegotiation of a CATV service agreement and coordinated activities with the outside counsel.
Description: Evaluated business strategies and developed a business plan for Middleboro (MA) Gas and Electric to enter the telecommunications business, selected a telecommunications partner, developed a marketing strategy, supported development of a legal strategies to develop the business, and provided management guidance to the roll out services. Strategies included resale of services, partnering, and overbuilding using FTTN, FTTC, and FTTH.
Description: Evaluated pole attachment agreements between Littleton ELD and the imbedded CATV provider. Recommended changes to these agreements to benefit the light department. Provided executive guidance for the renegotiation of a CATV service agreement.
Description: Provided executive consulting to the General Manager as he was evaluating telecommunications build out options.
Description: Expert witness for Burlington VT as it intervened with the Vermont Public Service Board to ensure that the city?s CATV provider?s certificate of public good was renewed only if suitable protections for the city were included. Issues addressed included CATV company?s operational performance and requiring open access of the CATV system for Internet service. Testified before the Public Service Board.
Description: Provided management and expert guidance to Burlington (VT) Electric Department as it negotiated with carriers for pole access and evaluated its options to work with the embedded CATV company. Directed the procurement of an agreement to partner another firm to develop a new business to provide competitive telephone, data and Internet, and CATV services (the triple play) within the city. Supported negotiations with prospective vendors. Recommended a vendor and provided technical and management guidance to executive management as the business area developed.