Client: Internal Revenue Service

Project: IRS ACD Functional Requirements Preparation and Protest Response

Description: Directed the needs analysis for an ACD/voice processing system for a major Federal Government agency, prepared the technical foundation for the procurement, and assisted in the evaluation of the proposals. This was the largest ACD procurement of the 1990's. The proposal analysis included the technical foundation for rejecting a major protest by a bidder.

Client: US Department of the Treasury

Project: US Department of the Treasury Strategic Networking Plan Development

Description: Developed the voice-data-image strategic communications plan for the Department of the Treasury. This included a comprehensive technology review; a searchable baseline database of Treasury's facilities; and recommendations of services to be used, hardware architectures, and approaches to managing the systems. This report was the baseline for the upgrade of all Treasury networking facilities.

Client: Taunton (MA) Electric

Project: Taunton Electric CLEC Business Assessment

Description: Developed a business assessment for a Taunton (MA) Electric to enter the telecommunications business. The project included an assessment of FTTN, FTTC, and FTTH technologies as well as estimations of market share, revenue, operating cost, and profit

Client: Chicopee Electric Light Department

Project: Chicopee CLEC Business Plan Development

Description: Evaluated the interest of telecommunications partners for Chicopee (ELD) and recommended it proceed with developing telecommunications as a business with a partner. Solicited proposals from prospective partners, evaluated the responses and recommended a vendor to the municipal light department. Strategies included resale of services, partnering, and overbuilding using FTTN, FTTC, and FTTH.

Client: Middleboro Gas and Electric

Project: Middleboro CATV Pole Attachment Agreement Analysis

Description: Evaluated pole attachment agreements between the Middleboro (MA) Gas and Electric department and the imbedded CATV provider. Recommended changes in these agreements to benefit the light department. Provided executive guidance for the renegotiation of a CATV service agreement and coordinated activities with the outside counsel.

Client: Middleboro Gas and Electric

Project: Middleboro CLEC Business Plan Development and Implementation

Description: Evaluated business strategies and developed a business plan for Middleboro (MA) Gas and Electric to enter the telecommunications business, selected a telecommunications partner, developed a marketing strategy, supported development of a legal strategies to develop the business, and provided management guidance to the roll out services. Strategies included resale of services, partnering, and overbuilding using FTTN, FTTC, and FTTH.