Description: Engineered and implemented the inter-building and premises voice and data distribution system for Tufts Associated Health Plan's, TAHP, headquarters campus.
Description: Prepared the technical foundation so Employers Health Insurance could challenge the substandard performance of a recently purchased PBX/ACD. The analysis included determining key call center performance parameters and demonstrating these to be far below industry standards for this type of equipment.
Description: Identified the business issues, technical issues, and costs faced by TAHP if it split its operations between two locations.
Description: Engineered and managed the procurement of a PBX for the new location of ManagedComp, a workmen's compensation provider.
Description: Developed the data communications strategic plan and identified the strategic communications and data processing hardware, software, and management issues so TAHP's MIS department could reengineer its operations. This was an early implementation of the use of Ethernet LAN technology in the health care industry and greatly reduced paper flow and improved employee efficiency.
Description: Developed the justification for and plan by which TAHP merged its voice communications organization into its MIS Data Networking organization.
Description: Prepared and implemented a voice communications disaster recovery plan for TAHP. This included coordinating activities with carriers and the use of off-site facilities.