Description: Engineered a private satellite link from the USA to China for Ashland Oil.
Description: Directed the reengineering of GE's CCSA network. GE was ATT's largest CCSA network customer. The analysis and associated recommendations resulted in significant cost savings to GE.
Description: Lecturer in telecommunications traffic theory in the University of Wisconsin's (Madison) continuing engineering program.
Description: Redesigned the ACD at a Warner Amex (now Time Warner) MSO, reducing the call waiting time from minutes to seconds so the company could respond promptly to customer requests.
Description: Conceived, designed, and implemented WESDIN, the world's first integrated synchronous network, first all digital network, and first CLEC for Westinghouse Communications. The network included circuit, data, and packet switching; cable TV based, fiber, microwave, and satellite transmission; and a network management center; voice messaging; and email; and video links.
Description: Conceived and was technical director for the development of the operations manual for WESDIN, the world's first integrated synchronous digital network and first CLEC. The ops manual provided the practices and procedures by which WESDIN was operated.
Description: Developed an integrated voice-data network concept for the University of Kentucky System and the Commonwealth of Kentucky. The network included both switching and transmission between state-wide locations. Received a letter of commendation for this work.
Description: Performed a traffic study of the Internal Revenue Service's Toll Free (800) Service. The study determined the current grade of service and demonstrated areas where improvements were required.
Description: Prepared a traffic and economic analysis for a RCN, a CLEC, to evaluate entering the residential service market.
Description: Assessed a long distance services contract and teletraffic patterns for J. H. Harland and identified changes that reduced charges by over 10%.