How To Get Online Services Right

The March 24-April 6, 2014 issue of Bloomberg BusinessWeek has a great article describing how the UK Government successfully completely redid how it provides online services.  Users find the websites easy to use, the savings were high, and many new services are now available, and more new services are being added.  It’s a must read for anyone who wants to improve online services.  Importantly, the article in part of BusinessWeek’s issue on industrial design.  Websites are not considered industrial design!