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Ronald O. Brown Consulting

Technology & Enterprise Network Management Consultant

Ronald O. Brown Consulting

Phone: 781-665-6269 (m)

Email: ron@ronaldobrownconsulting.com

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Keyword: Retail

Client: CVS Stores

Project: CVS Stores Strategic Networking Plan

Description: Developed the telecommunications plan for CVS Stores retail outlets.

Keywords: Business Planning and Development, Cabling, Data Networking, PBX, Premise Distribution, Retail, Strategic Planning, Voice Networking

Client: Wendy's

Project: Wendy’s Retail Network Reengineering

Description: Developed the strategic voice-data communications plan for Wendy's Restaurants. This included voice and data communications within its headquarters and to stores for POS and inventory management information.

Keywords: CRM, Customer Relationship Management:CRM, Data Networking, LANs, Local Area Networks:LANs, Point-of-Sale, Reengineering, Retail, Strategic Planning, Voice Networking, WANs, Wide Area Networks:WANs

Client: Staples

Project: Staples PBX/ACD/Voice Processing System Engineering and Implementation

Description: Engineered and implemented a PBX/ACD/voice processing system for Staples headquarters.

Keywords: ACD, Automatic Call Distributor:ACD, Cabling, Call Center, Contact Center, Implementation, PBX, Premise Distribution, Procurement, Retail, TIA568, UCD, Uniform Call Distributor:UCD

Client: Staples

Project: Staples System Move

Description: Moved the voice, call center, and data telecommunications facilities of Staples to their new corporate headquarters.

Keywords: ACD, Automatic Call Distributor:ACD, Cabling, Call Center, Contact Center, Implementation, PBX, Premise Distribution, Procurement, Retail, TIA568, UCD, Uniform Call Distributor:UCD

Client: Staples

Project: Staples Call Center Engineering and Implementation

Description: Engineered and managed the procurement of a new call center for Staples and its direct marketing arm..

Keywords: ACD, Automatic Call Distributor:ACD, Call Center, Contact Center, Contracts, Implementation, Procurement, Request For Proposal:RFP, Retail, RFP, UCD, Uniform Call Distributor:UCD

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