Description: Developed the telecommunications plan for CVS Stores retail outlets.
Project: Wendy’s Retail Network Reengineering
Description: Developed the strategic voice-data communications plan for Wendy's Restaurants. This included voice and data communications within its headquarters and to stores for POS and inventory management information.
Project: Staples PBX/ACD/Voice Processing System Engineering and Implementation
Description: Engineered and implemented a PBX/ACD/voice processing system for Staples headquarters.
Project: Staples System Move
Description: Moved the voice, call center, and data telecommunications facilities of Staples to their new corporate headquarters.
Project: Staples Call Center Engineering and Implementation
Description: Engineered and managed the procurement of a new call center for Staples and its direct marketing arm..