Description: In a contract performance dispute involving three parties where business critical data was lost, reviewed existing documentation and in a report opined where the negligence for the lost data lay. The matter was favorably settled just prior to my deposition.
Description: Developed the integrated voice-data requirements for Somerville (MA) Hospital. Procured and implemented a PBX for the hospital.
Description: Conceived, designed, and implemented WESDIN, the world's first integrated synchronous network, first all digital network, and first CLEC for Westinghouse Communications. The network included circuit, data, and packet switching; cable TV based, fiber, microwave, and satellite transmission; and a network management center; voice messaging; and email; and video links.
Description: Directed the design, procurement and implementation of a new telephone systems for Massport at the State Transportation Building, Logan Airport, and the Tobin Bridge. These systems were integrated into a seamless digital network.
Description: Developed and implemented an audiotex/IVR (800-23-LOGAN) system for Massport at Logan Airport.
Description: Developed and implemented a Phase 5 alarm system for passenger screening at Logan Airport.
Description: Directed the planning, development, and implementation of an integrated voice-data telecommunications network for the Massachusetts Port Authority, Massport. This network linked all Massport facilities in Metropolitan Boston.
Description: Directed the planning, development, and implementation of an integrated office information system for Massport. The system included fully network desktop functions to all information workers. This system changed the processes by which Massport did business. This was the first corporate-wide implementation of an integrated desktop system.
Description: Engineered and implemented the inter-building and premises voice and data distribution system for Tufts Associated Health Plan's, TAHP, headquarters campus.
Description: Directed the needs analysis for an ACD/voice processing system for a major Federal Government agency, prepared the technical foundation for the procurement, and assisted in the evaluation of the proposals. This was the largest ACD procurement of the 1990's. The proposal analysis included the technical foundation for rejecting a major protest by a bidder.