Project: Commonwealth of Kentucky Network Engineering
Description: Developed an integrated voice-data network concept for the University of Kentucky System and the Commonwealth of Kentucky. The network included both switching and transmission between state-wide locations. Received a letter of commendation for this work.
Client: Massachusetts Port Authority
Project: Massport Shared Tenant Services Business Plan Development
Description: Developed a business plan for Massport to provide shared tenant and intelligent building voice and data services to its tenants at Logan Airport and the State Transportation Building.
Client: Massachusetts Port Authority
Project: Massport/Logan Airport Phase 5 Alarm Procurement and Implementation
Description: Developed and implemented a Phase 5 alarm system for passenger screening at Logan Airport.
Client: Massachusetts Port Authority
Project: Massport/Logan Airport Integrated Voice Response, IVR, Design and Implementation
Description: Developed and implemented an audiotex/IVR (800-23-LOGAN) system for Massport at Logan Airport.
Client: Massachusetts Port Authority
Project: Massport Voice Network Systems Procurement and Implementation
Description: Directed the design, procurement and implementation of a new telephone systems for Massport at the State Transportation Building, Logan Airport, and the Tobin Bridge. These systems were integrated into a seamless digital network.
Client: City of Houston
Project: Houston Data Network Oversight
Description: Reviewed the plan for the development and implementation of a data, voice, and public safety communications network for the City of Houston, Texas.
Description: Directed the technical preparation necessary for a multimillion dollar legal claim for Sacramento County against a delinquent network vendor. This resulted in a favorable out-of-court settlement for the client.
Client: Internal Revenue Service
Project: IRS ACD Functional Requirements Preparation and Protest Response
Description: Directed the needs analysis for an ACD/voice processing system for a major Federal Government agency, prepared the technical foundation for the procurement, and assisted in the evaluation of the proposals. This was the largest ACD procurement of the 1990's. The proposal analysis included the technical foundation for rejecting a major protest by a bidder.
Client: United States Treasury, Office of Telecommunications Management
Project: FTS2000 Participation Plan Development
Description: Developed the management plan by which the Department of the Treasury participated in FTS2000.
Client: Internal Revenue Service
Project: IRS Toll Free Network Traffic Study
Description: Performed a traffic study of the Internal Revenue Service's Toll Free (800) Service. The study determined the current grade of service and demonstrated areas where improvements were required.