Client: GE
Project: CCSA Network Engineering
Description: Directed the reengineering of GE's CCSA network. GE was ATT's largest CCSA network customer. The analysis and associated recommendations resulted in significant cost savings to GE.
Keyword: Toll Free Service
Client: GTE Corp
Project: Private Network Management System Specification Development
Description: Developed the specifications for the network management system for the GTE 4600E, This system enabled real time monitoring and control of the switches and associated transmission equipment.
Client: United States Treasury, Office of Telecommunications Management
Project: FTS2000 Participation Plan Development
Description: Developed the management plan by which the Department of the Treasury participated in FTS2000.
Client: Internal Revenue Service
Project: IRS Toll Free Network Traffic Study
Description: Performed a traffic study of the Internal Revenue Service's Toll Free (800) Service. The study determined the current grade of service and demonstrated areas where improvements were required.
Client: Massachusetts Port Authority
Project: Massport/Logan Airport Integrated Voice Response, IVR, Design and Implementation
Description: Developed and implemented an audiotex/IVR (800-23-LOGAN) system for Massport at Logan Airport.
Client: J. H. Harland
Project: Toll Analysis and Cost Reduction Recommendations
Description: Assessed a long distance services contract and teletraffic patterns for J. H. Harland and identified changes that reduced charges by over 10%.
Client: WinStar
Project: Internal CLEC Voice Networking System Procurement
Description: Directed the procurement of an integrated network of PBX telephone systems for WinStar, a start up CLEC for 50 sales offices. The solution included one number follow-me service for all staff. Developed an analysis that showed this to be less costly in hard dollars than traditional PBX and voice mail based approaches while providing superior customer service.
Client: Confidential Client
Project: Calling Card Patent Review
Description: Reviewed a telephone calling card patent for its value in the market and provided a report on the difficulties in defending it.