Description: Directed the reengineering of GE's CCSA network. GE was ATT's largest CCSA network customer. The analysis and associated recommendations resulted in significant cost savings to GE.
Description: Developed the specifications for the network management system for the GTE 4600E, This system enabled real time monitoring and control of the switches and associated transmission equipment.
Description: Developed the management plan by which the Department of the Treasury participated in FTS2000.
Description: Performed a traffic study of the Internal Revenue Service's Toll Free (800) Service. The study determined the current grade of service and demonstrated areas where improvements were required.
Description: Developed and implemented an audiotex/IVR (800-23-LOGAN) system for Massport at Logan Airport.
Description: Assessed a long distance services contract and teletraffic patterns for J. H. Harland and identified changes that reduced charges by over 10%.
Description: Directed the procurement of an integrated network of PBX telephone systems for WinStar, a start up CLEC for 50 sales offices. The solution included one number follow-me service for all staff. Developed an analysis that showed this to be less costly in hard dollars than traditional PBX and voice mail based approaches while providing superior customer service.
Description: Reviewed a telephone calling card patent for its value in the market and provided a report on the difficulties in defending it.