Description: In four separate TCPA matters, prepared reports for the court. The foundations for these reports were based on both business processes and demonstrated technical capabilities. Three of the matters were solely with DLA Piper while one was joint with Piper and Jenner & Block. Each matter was settled favorably after submission of the report and prior to deposition.
Client: Massachusetts Port Authority
Project: Massport/Logan Airport Integrated Voice Response, IVR, Design and Implementation
Description: Developed and implemented an audiotex/IVR (800-23-LOGAN) system for Massport at Logan Airport.
Client: US Department of the Treasury
Project: US Department of the Treasury Strategic Networking Plan Development
Description: Developed the voice-data-image strategic communications plan for the Department of the Treasury. This included a comprehensive technology review; a searchable baseline database of Treasury's facilities; and recommendations of services to be used, hardware architectures, and approaches to managing the systems. This report was the baseline for the upgrade of all Treasury networking facilities.
Client: Tufts Associated Health Plans
Project: TAHP IT and Networking Reengineering
Description: Developed the data communications strategic plan and identified the strategic communications and data processing hardware, software, and management issues so TAHP's MIS department could reengineer its operations. This was an early implementation of the use of Ethernet LAN technology in the health care industry and greatly reduced paper flow and improved employee efficiency.
Client: Bridgewater Savings Bank
Project: Bridgewater Savings Bank Network Implementation
Description: Developed a telecommunications plan for Bridgewater Savings Bank and provided guidance for moving the bank's operations center several miles to a new headquarters. Procured a new PBX telephone system and premise distribution system for the new headquarters and networked the bank's location so that they operated as one.
Client: Confidential Client
Project: Call Center Intellectual Property Evaluation
Description: Reviewed 44 ACD and Call Center patents and developed a claims matrix relative to competitors' products.
Client: Confidential Client
Project: Call Center Intellectual Property Relevance Analysis
Description: Evaluated the call center patents of a major equipment vendor to determine their relevance to other technologies. This evaluation demonstrated the patents had relevance in telecommunications that was far beyond call centers. The vendor then pursued enforcing the patents in these new areas.
Client: Confidential Client
Project: Call Center Product Development
Description: Provided an assessment of future call center applications and performance requirements to the executive management of a start up call center developer.
Client: Portland (ME) Water District
Project: Regional Water District Networking Strategic Plan & Procurement
Description: Prepared a networking strategic plan and procured a telephone system for a metropolitan area water district.
Client: TAEUS
Project: Answering Machine Patent Review
Description: Performed a Level 1 review of a wireless answering system patent.