Description: Prepared business and residential customer surveys for a government organization regarding antitrust behavior by a vendor with their IT tool. Directed the survey of 8000 residential customers and 4000 business customers in eight countries and the subsequent statistical analysis. The defendant settled shortly after the submission of the survey results.
Description: Developed Northeastern University's curricula in telecommunications which includes an Associate's Degree program; the world's first and largest continuing education program in telecommunications; contract programs with major corporations, and certificate and degree programs. Courses were offered live and remotely via television. Was the first to teach office automation, network administration, and voice-data network planning courses at an American university. Courses taught included a wide range of electrical engineering, tele- and data-communications, computer and information management, and business project management topics.
Description: Directed the planning, development, and implementation of an integrated office information system for Massport. The system included fully network desktop functions to all information workers. This system changed the processes by which Massport did business. This was the first corporate-wide implementation of an integrated desktop system.
Description: Designed and implemented a corporate-wide email network for Coopers and Lybrand. This included implementing the service and provisioning terminals in offices.
Description: Developed the voice-data-image strategic communications plan for the Department of the Treasury. This included a comprehensive technology review; a searchable baseline database of Treasury's facilities; and recommendations of services to be used, hardware architectures, and approaches to managing the systems. This report was the baseline for the upgrade of all Treasury networking facilities.
Description: Wrote the book, "The Wireless Office" which made the business case for wireless communications in offices.
Description: Directed the preparation of an RFP for the procurement of a 500+ location, 5,000+ node multistate enterprise network including terminal equipment and desktop systems for Fletch Allen Health Care, FAHC. Services supported included a full range of teleconferencing and telemedicine. Transport technologies included SONET, ATM, frame relay, and ISDN.
Description: Developed the physical and functional specifications for a real time automatic natural language translation system. Filed a US Patent application.
Description: Directed the development of an 8 country, 12,000 user survey in a software antitrust matter and opined on the statistical validity of the analysis of the survey results.