Description: In four separate TCPA matters, prepared reports for the court. The foundations for these reports were based on both business processes and demonstrated technical capabilities. Three of the matters were solely with DLA Piper while one was joint with Piper and Jenner & Block. Each matter was settled favorably after submission of the report and prior to deposition.
Description: Prepared business and residential customer surveys for a government organization regarding antitrust behavior by a vendor with their IT tool. Directed the survey of 8000 residential customers and 4000 business customers in eight countries and the subsequent statistical analysis. The defendant settled shortly after the submission of the survey results.
Description: Provided expert testimony before the Maine PUC in a hearing regarding the changes in service levels which would occur when an independent telephone company changed its central office technology from magneto to common control.
Description: Evaluated the voice and data networking and cabling requirements for the law firm of Burnstein, Shur, and Nelson and recommended an approach.
Description: Directed the needs analysis for an ACD/voice processing system for a major Federal Government agency, prepared the technical foundation for the procurement, and assisted in the evaluation of the proposals. This was the largest ACD procurement of the 1990's. The proposal analysis included the technical foundation for rejecting a major protest by a bidder.
Description: Directed the technical preparation necessary for a multimillion dollar legal claim for Sacramento County against a delinquent network vendor. This resulted in a favorable out-of-court settlement for the client.
Description: Performed an analysis of the prior art in the commercial market for enhanced wideband (Internet-like) network services for law firm.
Description: Prepared the technical foundation so Employers Health Insurance could challenge the substandard performance of a recently purchased PBX/ACD. The analysis included determining key call center performance parameters and demonstrating these to be far below industry standards for this type of equipment.
Description: Expert witness for Burlington VT as it intervened with the Vermont Public Service Board to ensure that the city?s CATV provider?s certificate of public good was renewed only if suitable protections for the city were included. Issues addressed included CATV company?s operational performance and requiring open access of the CATV system for Internet service. Testified before the Public Service Board.
Description: Provided expert advice to an attorney in a cable TV matter.