Client: Immigrant Legal Advocacy Project
Project: Immigrant Legal Advocacy Project Telephone System
Description: As a pro bono project, analyzed the networking requirements, solicited bids, and recommended a networking vendor for ILAP.
Keyword: Automatic Call Distributor:ACD
Client: Jenner & Block
Project: Telecommunications Consumer Protection Act Matters
Description: In four separate TCPA matters, prepared reports for the court. The foundations for these reports were based on both business processes and demonstrated technical capabilities. Three of the matters were solely with DLA Piper while one was joint with Piper and Jenner & Block. Each matter was settled favorably after submission of the report and prior to deposition.
Client: Confidential Client
Project: Dialing Plan Patent Matter
Description: Evaluated three patents for alleged infringement. Prepared documentation regarding the definition of terms. Testified at a Markman Hearing in Federal Court. Prepared a pre-trial report for the court. The matter favorably settled for my client.
Client: GTE Corp
Project: CO Switch Development Supervision
Description: Was a member of the GTE corporate oversight committee for the development of the GTD 5 central office switch.
Client: GTE Corp
Project: Private Network Management System Specification Development
Description: Developed the specifications for the network management system for the GTE 4600E, This system enabled real time monitoring and control of the switches and associated transmission equipment.
Client: GTE Corp
Project: PBX/Tandem Switch Specification Development
Description: Developed the specifications for the GTD 4600E PBX/Tandem voice-data switch, including the interface specifications to associated public and private networks and the network management system.
Client: Manchester (NH) Union Leader
Project: Newspaper PBX and ACD Acquisition
Description: Evaluated the PBX requirements for the Manchester Union Leader. Recommended the acquisition and implementation of a new PBX system with an ACD.
Client: GTE Corp
Project: E911 Development Project
Description: Was the senior member of the engineering team which developed GTE's first Enhanced 911 switching system.
Client: Warner Amex Cable
Project: MSO ACD Engineering
Description: Redesigned the ACD at a Warner Amex (now Time Warner) MSO, reducing the call waiting time from minutes to seconds so the company could respond promptly to customer requests.
Client: United States Treasury, Office of Telecommunications Management
Project: FTS2000 Participation Plan Development
Description: Developed the management plan by which the Department of the Treasury participated in FTS2000.