Client: Confidential Client
Project: Call Center Product Development
Description: Provided an assessment of future call center applications and performance requirements to the executive management of a start up call center developer.
Keywords: ACD , Advanced Intelligent Network:AIN , AIN , Automatic Call Distributor:ACD , Business Planning and Development , Call Center , Computer Telephony Integration:CTI , Contact Center , CTI , Integrated Voice Response:IVR , IVR , Start Up , UCD , Uniform Call Distributor:UCD , Voice Mail
Client: TAEUS
Project: Advanced Intelligent Network, AIN, Patent Review
Description: Performed a Level 1 review of an advanced intelligent network patent.
Keywords: ACD , Advanced Intelligent Network:AIN , AIN , Automatic Call Distributor:ACD , Call Center , Contact Center , Data Networking , Expert , Intellectual Property , Legal , Maintainability , Market Research and Forecasting , Network Management , Patents , UCD , Uniform Call Distributor:UCD
Client: TAEUS
Project: Call Center Patent Review
Description: Performed a Level 1 review of two call center patents for a major local exchange carrier.
Keywords: ACD , Automatic Call Distributor:ACD , Call Center , Computer Telephony Integration:CTI , Contact Center , CTI , Data Centers , Expert , Intellectual Property , ISDN , Legal , Market Research and Forecasting , Patents , UCD , Uniform Call Distributor:UCD