Client: Employers Health

Project: PBX/ACD Performance Analysis

Description: Prepared the technical foundation so Employers Health Insurance could challenge the substandard performance of a recently purchased PBX/ACD. The analysis included determining key call center performance parameters and demonstrating these to be far below industry standards for this type of equipment.

Client: Cincinnati Bell Telephone

Project: CLEC Market Analysis Preparation

Description: Performed an initial market assessment for CBT to become an alternative carrier in the second-tier city market. This analysis included estimating market sizing, market penetration, capex and opex, and revenue.

Client: Systems Unlimited

Project: VoIP Switch Software Evaluation

Description: As an expert, developed the arguments that VoIP switch software a major vendor claimed it had lost was technically and commercially viable and used several algorithms to estimate its value at between $500 million and $2 billion. Was deposed.