Client: Ashland Oil
Project: Private Satellite Link Engineering
Description: Engineered a private satellite link from the USA to China for Ashland Oil.
Keyword: Teletraffic Engineering
Client: GE
Project: CCSA Network Engineering
Description: Directed the reengineering of GE's CCSA network. GE was ATT's largest CCSA network customer. The analysis and associated recommendations resulted in significant cost savings to GE.
Client: University of Wisconsin
Project: University of Wisconsin Teletraffic Course Instructor
Description: Lecturer in telecommunications traffic theory in the University of Wisconsin's (Madison) continuing engineering program.
Client: Warner Amex Cable
Project: MSO ACD Engineering
Description: Redesigned the ACD at a Warner Amex (now Time Warner) MSO, reducing the call waiting time from minutes to seconds so the company could respond promptly to customer requests.
Client: Westinghouse Electric
Project: Pioneering CLEC Design and Implementation
Description: Conceived, designed, and implemented WESDIN, the world's first integrated synchronous network, first all digital network, and first CLEC for Westinghouse Communications. The network included circuit, data, and packet switching; cable TV based, fiber, microwave, and satellite transmission; and a network management center; voice messaging; and email; and video links.
Client: Westinghouse Electric
Project: Westinghouse WESDIN Operations Manual Development
Description: Conceived and was technical director for the development of the operations manual for WESDIN, the world's first integrated synchronous digital network and first CLEC. The ops manual provided the practices and procedures by which WESDIN was operated.
Client: Commonwealth of Kentucky
Project: Commonwealth of Kentucky Network Engineering
Description: Developed an integrated voice-data network concept for the University of Kentucky System and the Commonwealth of Kentucky. The network included both switching and transmission between state-wide locations. Received a letter of commendation for this work.
Client: Internal Revenue Service
Project: IRS Toll Free Network Traffic Study
Description: Performed a traffic study of the Internal Revenue Service's Toll Free (800) Service. The study determined the current grade of service and demonstrated areas where improvements were required.
Client: RCN
Project: CLEC Residential Market Analysis
Description: Prepared a traffic and economic analysis for a RCN, a CLEC, to evaluate entering the residential service market.
Client: J. H. Harland
Project: Toll Analysis and Cost Reduction Recommendations
Description: Assessed a long distance services contract and teletraffic patterns for J. H. Harland and identified changes that reduced charges by over 10%.