Description: Prepared the technical foundation so Employers Health Insurance could challenge the substandard performance of a recently purchased PBX/ACD. The analysis included determining key call center performance parameters and demonstrating these to be far below industry standards for this type of equipment.
Description: Evaluated PBX proposals for a college seminary and recommended a vendor.
Description: Engineered a PBX for the new research laboratory for a Shiners Hospital.
Description: Diagnosed the issues with Metalor's PBX, LEC, and IXC services. The identification of these issues resulted in $25,000 annual cost savings to the client.
Description: Engineered and managed the procurement of a PBX for the new location of ManagedComp, a workmen's compensation provider.
Description: Reorganized the IT department of New England Baptist Hospital, NEBH. Directed the first JCAHO accreditation of its IT department, developed a new cabling infrastructure, and directed the state-of-the-art recabling of the entire hospital campus to support the full range of voice, data, video, Internet, and telemedicine applications. Designed and implemented a microwave link between hospital locations. Procured and implemented a PBX.
Description: Directed the procurement of an integrated network of PBX telephone systems for WinStar, a start up CLEC for 50 sales offices. The solution included one number follow-me service for all staff. Developed an analysis that showed this to be less costly in hard dollars than traditional PBX and voice mail based approaches while providing superior customer service.
Description: Procured and implemented a PBX and associated premise distribution system for Concord Academy, a preparatory school with a large campus. Provided guidance for the management of voice and data networking on campus.
Description: Developed a telecommunications plan for Bridgewater Savings Bank and provided guidance for moving the bank's operations center several miles to a new headquarters. Procured a new PBX telephone system and premise distribution system for the new headquarters and networked the bank's location so that they operated as one.
Description: Formerly a member of the Board of Directors of PRG, a systems integrator.