Project: Massport Integrated Office System Procurement and Implementation
Description: Directed the planning, development, and implementation of an integrated office information system for Massport. The system included fully network desktop functions to all information workers. This system changed the processes by which Massport did business. This was the first corporate-wide implementation of an integrated desktop system.
Client: Staples
Project: Staples System Move
Description: Moved the voice, call center, and data telecommunications facilities of Staples to their new corporate headquarters.
Client: Tufts Associated Health Plans
Project: TAHP Premise Distribution Engineering and Implementation
Description: Engineered and implemented the inter-building and premises voice and data distribution system for Tufts Associated Health Plan's, TAHP, headquarters campus.
Client: Staples
Project: Staples PBX/ACD/Voice Processing System Engineering and Implementation
Description: Engineered and implemented a PBX/ACD/voice processing system for Staples headquarters.
Client: Internal Revenue Service
Project: IRS ACD Functional Requirements Preparation and Protest Response
Description: Directed the needs analysis for an ACD/voice processing system for a major Federal Government agency, prepared the technical foundation for the procurement, and assisted in the evaluation of the proposals. This was the largest ACD procurement of the 1990's. The proposal analysis included the technical foundation for rejecting a major protest by a bidder.
Client: Church Divinity School of the Pacific
Project: College PBX Proposal Evaluation
Description: Evaluated PBX proposals for a college seminary and recommended a vendor.
Client: ManagedComp
Project: PBX Engineering and Implementation
Description: Engineered and managed the procurement of a PBX for the new location of ManagedComp, a workmen's compensation provider.
Client: Staples
Project: Staples Call Center Engineering and Implementation
Description: Engineered and managed the procurement of a new call center for Staples and its direct marketing arm..
Client: Georgia-Pacific
Project: Georgia-Pacific IT Restructuring
Description: Consultant to the CIO of a Fortune 50 company for telecommunications strategic planning as well as managing the planning, engineering, and implementation of new systems and services including recabling all corporate facilities, re-negotiation of IXC and LEC networking contracts, installation of a corporate data network, installation of a network management center, and installation of a FDDI ring at corporate headquarters as well as reengineering of processes within the IT department.
Client: Cantel
Project: IT Procurement and Reengineering
Description: Performed an in-depth audit and review of an internal multimillion dollar software development program for a new customer acquisition, care, and billing system for the executive management of CANTEL, the largest Canadian cellular carrier, and recommended its cancellation. Supported the CIO in the procurement of a new system, reengineering of IT processes, and the reorganization and redirection of the IT department.